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Updated
1/11/2008
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All
sales are final!!! No cancellations, refunds, or exchanges.
"We are not affiliated with any box office and we do not
sell tickets for face value"
In the event of a rescheduled show:
· If an event is postponed, the tickets will be
honored for the new date of the show. New tickets will not
be issued.
· If you cannot make the rescheduled date we will
accept the tickets back from you on a consignment basis
only. You would receive 100% of the amount we sell them for
up to the price you paid.
· If tickets are returned for consignment please
have them arrive to us no later than 14 days before the new
date of the show. If tickets are returned less than 14 days
before the rescheduled date we will do our best, but cannot
make any guarantees.
In case of a rainout or strike for a sporting event, no
refunds will be made. You must exchange the tickets at the
venue for a seat to a future game that is still available.
In the event of a cancelled show which has no rescheduled
date:
· A full refund will be issued to the purchaser,
less shipping and handling charges, provided the following
occurs:
· The tickets must be returned to this office within
ten (10) business days of the original event date.
· After ten (10) days of the original event date,
you may need to return tickets directly to the box office
for a face value refund only.
· We suggest you return the tickets via certified,
insured mail, or Federal Express. 2 Down Front Inc. is not
responsible for any messenger charges incurred.
Internet sales are not in real time;
therefore, all tickets are subject to availability and
change.
· Ticket availability and prices quoted are subject
to change without notice.
· Ticket prices and availability are not guaranteed
until orders are confirmed*.
· 2 Down Front Inc. further reserves the right to
refuse any order at our discretion.
· We will contact you if the tickets you ordered are
no longer available or if we are unable to fill the order as
you requested.
· If your seats are not available, we may offer you
alternative seats when applicable. We may direct you back to
our online ordering site to review current inventory.
Confirmed Orders:
All Credit Card orders require a Credit Card Authorization
Form to be filled out by the credit cardholder and faxed
back to us along with a copy of the credit card (front and
back) and drivers license. 2 Down Front Inc. reserves the
right to request a Credit Card Authorization Form at its
discretion.
CLICK
HERE TO PRINT FORM
· You will be notified by telephone, email or fax
once your order is confirmed*.
· 2 Down Front Inc. is not responsible for email
confirmations not received.
· Orders placed after 5 PM P.S.T. weekdays, holidays
or on weekends may not be processed until the next working
day.
Corporate Accounts:
Please contact us if you are interested in setting up this
type of account at 323.290.0000. You will be assigned a
personal and experienced consultant.
We possess a strong desire to initiate and nurture long-term
mutually beneficial relationships with all of our clients,
so feel free to contact us.
Shipping:
FedEx is used for all shipments and a signature is required
upon delivery for every order. FedEx will NOT deliver to a
P.O. Box so you must provide us with a physical street
address. In some cases, we are able to send tickets via
e-mail. In the event this option is available, we will
refund any shipping costs and send the tickets to the e-mail
address on the order.
Tickets generally ship two weeks before the event. In other
cases tickets may ship the week of the event. Orders for
some events are not delivered until very close to the date
of the event. We may contact the customer to confirm the
shipping address prior to shipment.
International Orders:
We do ship internationally, with various exceptions. We will
contact you in the event that we cannot ship to your
location.
Delivery of Tickets:
All delivery times are subject to availability in your
delivery area.
Upon delivery of tickets from FedEx, customer has 48 hours
to contact us about any mistakes or discrepancies about
tickets and/or seating locations. Discrepancies include,
tickets shipped are in the wrong section or row, the tickets
are for the wrong event or date or the tickets are damaged.
In cases like this, every effort will be made to correct the
problem. If the tickets ordered are no longer available, and
replacement tickets are not an option, the order will be
cancelled. The customer must ship the tickets back to 2 Down
Front Inc. to receive a refund. There are absolutely no
cancellations, refunds or exchanges on orders with no
discrepancies.
Due to the time sensitive nature of the ticket resale
industry, 2 Down Front Inc. has fulfilled its contractual
duty when tickets are shipped to the address provided by the
client. 2 Down Front Inc. is not responsible for any
incorrect addresses provided by the customer or for the
package being returned to sender due to the client not being
available to sign for the package at the time of delivery. 2
Down Front Inc. will keep packages returned by Federal
Express on hand for later re-delivery to the customer. 2
Down Front Inc. is not responsible for any customer caused
delays in delivery after the order has been shipped.
Prior to the order being shipped, the client is responsible
to inform 2 Down Front Inc. of changes in the shipping
address.
If a shipment needs to be redirected after it has been
shipped, the customer may be responsible for a $10.00
address correction fee charged by Federal Express. Any
shipment that is requested to be held at a Federal Express
location requires a photo ID to pick-up. These shipping
methods must be arranged with your sales representative.
General Policies
Some events and venues enforce age restrictions, i.e. "21
and over". It is the buyers duty to determine prior to
purchasing tickets whether such a policy exists. We will not
be liable for refusal of admittance based on this type of
restriction. Furthermore, it is the customer's
responsibility to determine whether the content of an event
is appropriate for either themselves or others in their
party. Some shows and concerts have adult themes and are not
appropriate for children and others. We will not be
responsible for any event with content that shocks, offends,
frightens, angers or traumatizes any individual or group.
There will be no refunds, credits or exchanges under either
of these circumstances.
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